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| | Help & Customer Service 
Shipping is charged per item and is shown on every product page. It is always less than what it costs us. Heavy things (litter, kibble, aquariums, bird baths) cost the most to ship. We charge you $14.95 for a 40-pound bag of litter; the trucking company charges us about $41. We have done this math many times. It does not improve. back to top When will my order arrive? Most orders leave our Indianapolis warehouse within 24 hours and arrive in 3 to 7 business days. Overnight orders arrive overnight, unless it is snowing, in which case they arrive with snow on them. back to top What is your return policy? If you or your pet are not completely satisfied, return any item within 30 days for a full refund. We pay the return shipping. Yes, that means we lose money twice on the same item. Our CFO calls this 'the boomerang.' back to top Do you ship live animals? Only crickets. Five hundred of them, overnight, in a ventilated box. We do not sell dogs, cats or any other pet online. Please visit your local shelter. They have wonderful animals and a much better business model. back to top Our Guarantee Every product on Petz.com is guaranteed to be priced below our cost, shipped for less than it costs to ship, and loved by your pet or your money back. Argyle personally guarantees it, in writing, with a crayon. back to top I forgot my password. Help! Our account system is currently on a walk. When it returns, there will be a 'forgot password' button. Until then, try your pet's name. That's what everyone uses. back to top Do you sell my information? No. We barely manage to sell pet food. Any information you type into this web site stays in your own browser. back to top Which browsers do you support? Petz.com is best viewed with Netscape Navigator 4.0 or Microsoft Internet Explorer 4.0 or later, at 800x600 or higher, with cookies and JavaScript turned on. Our shopping cart uses cookies. Our mascot uses socks. back to top Terms of Use By using this web site you agree that pets cannot drive, that prices are subject to change (downward, mostly), and that Argyle is a sock and cannot be held legally responsible for anything he says on television. back to top How do I contact Petz.com? Call 1-888-555-PETZ, 24 hours a day. Our phones are answered by real people, most of whom also have stock options. Or write to Petz.com, Customer Happiness, 435 Brannan Street, Suite 2, San Francisco, CA 94107. back to top Still stuck? Try the Pet Advice section, or just search for it. |
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